Terms
Cancellation Policy
Please understand that when you cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait-list miss the opportunity to receive our services.
A non-refundable deposit of 20% of the treatment price may be required to secure your booking for select treatment(s) with a value $100 or more. When making an online booking you can follow the instructions provided. Phone bookings will receive a weblink to make the deposit.
The deposit you make will go towards your payment total on the day. The deposit is fully refundable if you cancel more than 24 hours before your appointment.
Cancellations made less than 24 hours before the appointment time will result in your deposit being forfeited. This includes no-shows.
Cancellations and no-shows have a significant impact on our business and we hope that you can understand our need to enforce this policy. Thank you for your understanding.
Special Offers
We may provide special offers in relation to our Products and Treatments from time to time. At any time, we may terminate any special offer without notice in advance. If terminated, a special offer will continue to apply to Products you ordered or Treatments you booked in good faith in accordance with these Terms before the special offer was terminated.
Prices
All prices are in New Zealand dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.
Online Shopping
Delivery
For Products purchased at our online shop, we offer free delivery within Christchurch and a flat rate of $5 applies to deliveries throughout the rest of New Zealand.
Refunds
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
- The items are returned within 30 days of the purchase date and the original sales receipt is present; and
- Items must be in the original condition as purchased and the product has not been opened.
Payment
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed and validated.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact You. In some cases, this may delay your order by a short period.
Availability
All Products are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, We will cancel your order and issue a credit to your credit card account in the amount charged. If you order products and some are not in stock, you agree that we may fill that part of your order for which stock is available.
Warranties
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products or services again or repairing, or paying the costs of repairing, the products, at our sole discretion.
Limit of Liability
The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under New Zealand Consumer Law.
We do not make any express or implied representation or warranty about, and shall not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with our website or our content.
In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon our website or our content.
These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:
Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by you (including third party material and advertisements).
Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.
Accessing sites or servers maintained by other organisations through links on our website or products or services. Links are provided for convenience only. We do not endorse linked sites nor their products and services and you access them at your own risk.
The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our website.
Your Indemnity
You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our website or through the use of our products or services.
Pricing Policy
We reserve the right to change any of the products or services at any time without prior warning or notice.
We reserve the right to change all treatment, product and service prices at any time without further notice. Treatment prices may vary from client to client depending on program, service or product sold to or brought by the individual client based on their personalised needs.
Right to Terminate
We reserve the right to terminate your use of our website or our products and/or services generally if you breach these Terms, as determined by us in our sole discretion. Refunds are not provided for our products and/or services that have been rendered by us, including where you have been given access to our content whether accessed by you or not, unless we are in breach of the New Zealand Consumer Guarantees Act.
Refunds will be provided where required under the New Zealand Consumer Law.
Affiliate Disclosure
As affiliates of certain products and services we may receive compensation for recommending and promoting products/services linked to from our website.
Entire Agreement
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
Alterations
We may alter these Terms from time to time by posting the altered version on our website. You should visit our website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to products ordered via our website after the alteration takes effect.
Links
You are welcome to create links from your website or social media account to our website. However, You must not use Little Beauty Bar’s Marks for this purpose, unless You have Little Beauty Bar’s permission.
Our website may contain links to sites not owned or operated by Little Beauty Bar. Any links to third-party sites on our website are purely for information purposes only and for your convenience. By no means does this indicate that we endorse, sponsor, affiliate or recommend any products, services or content within third party sites and solely exclude ourselves from any liability associated with their site content, it’s owners or its providers. It is your personal responsibility to ensure that any information on products or services available on our website meets your specific individual needs and we take no responsibility for the misuse of this information.
Dispute Resolution
Should a dispute arise between us, we strongly encourage You to contact Little Beauty Bar by email to thehub@littlebeautybar.co.nz to seek a resolution. Any reasonable requests will be considered and Little Beauty Bar will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Applicable Law
These Terms are governed by the law of New Zealand. The parties submit to the non-exclusive jurisdiction of the courts of New Zealand and its appellate courts.
Contact Us
Little Beauty Bar
Registered salon address:
Shop 81, Hornby Hub
Christchurch 8441
New Zealand
Phone: 03 662 9141
Email: thehub@littlebeautybar.co.nz